1. Introduction and Acceptance of Terms
Welcome to Optevara LLC ("Optevara," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website located at https://optevara.com, our communications, and any services, systems, software, automation workflows, marketing campaigns, artificial intelligence tools, websites, funnels, and related deliverables we provide (collectively, the "Services").
By accessing our website, submitting an inquiry, booking a consultation, signing a proposal, paying an invoice, or otherwise using our Services, you agree to be bound by these Terms and any applicable proposal, statement of work, order form, or service agreement between you and Optevara.
2. Company Information
Optevara LLC is a Wyoming limited liability company that provides AI-powered business automation, marketing, lead management, and customer communication solutions for businesses, with a primary focus on HVAC contractors and home service companies.
Website: https://optevara.com
Email: [email protected]
Business Address: 30 N Gould St Ste N, Sheridan, SHERIDAN COUNTY, WY 82801 USA
3. Our Services
Optevara may provide services including, but not limited to: AI Voice Receptionists and AI Voice Agents; AI Chatbots and website chat widgets; CRM implementation and management; lead management systems; contractor websites and landing pages; sales funnels; appointment booking systems; missed call text back; SMS and email automations; review generation systems; Facebook and Meta lead generation support; workflow automation; sales pipelines; performance dashboards; reporting and analytics; and business growth consulting.
The exact scope, timeline, deliverables, pricing, and support obligations for each client will be set out in the applicable written proposal, invoice, statement of work, or service agreement. If there is a conflict between these Terms and a signed service agreement, the signed service agreement will control for that specific engagement.
4. Eligibility and Authority
You must be at least eighteen (18) years old to use our Services. If you are using our Services on behalf of a company or organization, you represent that you have authority to bind that company or organization to these Terms.
5. Client Responsibilities
Clients agree to provide accurate information, timely feedback, required access credentials, business details, creative assets, advertising account access, CRM access, website access, customer lists, phone numbers, domain information, and other materials reasonably required for Optevara to perform the Services.
Clients are responsible for maintaining all licenses, permits, insurance, registrations, and legal authorizations required for their own business operations. Clients are also responsible for ensuring that their offers, pricing, claims, advertising content, and communications comply with applicable laws and industry rules.
6. Fees, Billing, and Payment
Fees, billing frequency, setup costs, software costs, advertising management fees, and subscription fees will be described in the applicable proposal, invoice, or service agreement. Unless otherwise stated in writing, invoices are due upon receipt.
Monthly services may renew automatically until cancelled according to the applicable agreement. Late or failed payments may result in suspension of Services, removal of access, or termination of the business relationship. Third-party costs, including advertising spend, software subscriptions, domain registrations, phone numbers, SMS charges, email sending charges, hosting, or payment processing fees, are the client’s responsibility unless expressly included in writing.
7. Refunds and Money-Back Commitment
Optevara is committed to providing meaningful value and building long-term client relationships based on trust, transparency, and responsiveness. If you believe our Services are not providing meaningful benefit, you should contact us promptly so we can review the issue and work toward a reasonable solution.
Because our work is customized, fees for completed work are generally non-refundable. Any money-back commitment, performance-based arrangement, delayed billing arrangement, or refund promise applies only if it is expressly stated in writing in your service agreement or proposal.
Unless otherwise agreed in writing, refunds do not apply to third-party costs such as advertising spend, software subscriptions, domain fees, communication charges, phone numbers, hosting, or services already delivered.
8. No Guaranteed Results
Optevara’s systems are designed to improve lead capture, response speed, lead organization, appointment booking, customer communication, and business efficiency. However, we do not guarantee any specific number of leads, sales, booked jobs, installations, revenue, profit, search ranking, advertising result, or business outcome.
Marketing and business results depend on many factors outside our control, including market demand, competition, seasonality, advertising budget, client pricing, sales process, offer strength, response times, customer reviews, reputation, business operations, and economic conditions. Past performance, examples, estimates, projections, or case studies do not guarantee future results.
9. Artificial Intelligence Services
Some Optevara Services use artificial intelligence, automation, machine learning, voice technology, automated decision support, or AI-generated content. AI systems may assist with answering calls, responding to website visitors, qualifying leads, drafting messages, summarizing conversations, booking appointments, and organizing CRM information.
AI outputs may occasionally be inaccurate, incomplete, delayed, or inappropriate for a particular circumstance. Clients remain responsible for reviewing AI-generated outputs, business communications, offers, and customer interactions where appropriate. AI tools are intended to support business operations, not replace professional judgment, legal advice, financial advice, or human oversight.
10. AI Voice Disclosure and Telecommunications
Where Optevara deploys AI Voice Receptionists, AI Voice Agents, automated calls, missed-call text-back, SMS, or similar communications, clients are responsible for using these tools in compliance with applicable telecommunications, consumer protection, consent, recording, marketing, and privacy laws. These may include federal laws and regulations such as the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, FTC rules, FCC rules, state call recording laws, and carrier messaging rules.
If required by law, AI voice systems should disclose that the caller is interacting with an automated or AI-generated voice, and required consent must be obtained before calls, texts, recordings, or marketing communications are sent. Optevara may provide technical tools and suggested language, but clients remain responsible for lawful use in their own business.
11. SMS, Email, and Marketing Communications
By providing a phone number or email address to Optevara, you agree that we may contact you regarding your inquiry, appointment, project, account, or Services. Marketing text messages or emails will be sent only where permitted by law or where appropriate consent has been obtained.
SMS message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any Service. Reply STOP to opt out of SMS messages and HELP for assistance. Additional SMS terms may be provided on our SMS Terms & Conditions page.
12. Third-Party Services and Platforms
Optevara may use or integrate third-party platforms and providers, including but not limited to GoHighLevel, Google, Meta/Facebook, Twilio, Stripe, Mailgun, OpenAI, Microsoft, Zapier, calendar providers, hosting providers, analytics tools, advertising platforms, and communication services.
Third-party services are governed by their own terms, policies, pricing, availability, and limitations. Optevara is not responsible for outages, errors, downtime, pricing changes, policy changes, data loss, account restrictions, ad disapprovals, deliverability issues, or service interruptions caused by third-party providers.
13. Advertising Accounts and Campaigns
If Optevara assists with advertising campaigns, the client remains responsible for advertising spend, account ownership, business claims, industry compliance, and approval of campaign content. Advertising platforms may reject, restrict, suspend, or modify campaigns at their discretion.
Optevara may provide campaign strategy, setup, tracking, landing pages, lead forms, automation, and reporting, but does not guarantee platform approval, cost per lead, lead volume, conversion rate, revenue, or profitability.
14. Intellectual Property
Clients retain ownership of their own business name, logos, trademarks, customer data, photos, existing website content, and materials provided to Optevara.
Unless otherwise agreed in writing and subject to full payment, custom website pages, written content, and creative deliverables prepared specifically for a client may be used by that client for its business.
Optevara retains ownership of its proprietary methods, frameworks, templates, workflows, automations, AI prompts, CRM structures, internal documentation, training materials, strategies, processes, and know-how. These may not be copied, resold, sublicensed, reverse engineered, or reused outside the client’s authorized business use without Optevara’s written permission.
15. Client Data and Confidentiality
Optevara treats client business information, CRM data, customer lists, pricing, marketing strategies, lead data, campaign performance, sales pipeline information, and other non-public information as confidential. We will not intentionally disclose confidential client information except as necessary to provide Services, with client authorization, to trusted service providers, or as required by law.
Clients are responsible for maintaining secure passwords, controlling internal access, and ensuring that any data shared with Optevara has been lawfully collected and may be lawfully used for the intended purpose.
16. Acceptable Use
You may not use Optevara’s Services to send spam, conduct fraud, violate privacy rights, violate intellectual property rights, distribute malicious software, mislead consumers, harass individuals, collect data unlawfully, violate platform rules, or engage in unlawful or abusive activity.
Optevara may suspend or terminate Services if we reasonably believe a client is using the Services in a way that violates these Terms, applicable law, carrier rules, platform policies, or the rights of others.
17. Website Content and Client Approval
Clients are responsible for reviewing and approving website copy, landing page claims, advertising copy, offers, testimonials, disclaimers, pricing, and service descriptions before publication. Optevara may assist with content creation, but clients are responsible for ensuring all published content is accurate, lawful, and appropriate for their business.
18. Privacy
Use of our website and Services is also governed by our Privacy Policy. By using our Services, you acknowledge that you have reviewed our Privacy Policy. If you collect personal information through websites, funnels, forms, phone systems, chat widgets, or automations created by Optevara, you are responsible for publishing appropriate privacy disclosures and obtaining required consents.
19. Service Availability and Maintenance
We strive to provide reliable Services, but we do not guarantee uninterrupted or error-free availability. Services may be affected by maintenance, updates, internet outages, platform changes, phone carrier issues, AI provider limitations, software bugs, or third-party downtime.
20. Termination
Either party may terminate the business relationship according to the applicable service agreement or written arrangement. Upon termination, unpaid invoices remain due, access to subscription-based systems may be suspended, and third-party services may continue to bill the client directly.
Optevara may terminate or suspend Services immediately for non-payment, unlawful activity, abuse of systems, violation of these Terms, or conduct that creates risk for Optevara, our providers, carriers, platforms, or other clients.
21. Disclaimers
The Services are provided on an "as is" and "as available" basis unless otherwise stated in writing. To the fullest extent permitted by law, Optevara disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, or error-free operation.
22. Limitation of Liability
To the fullest extent permitted by law, Optevara LLC and its owners, employees, contractors, affiliates, and service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, loss of goodwill, or lost opportunities.
Optevara’s total liability for any claim shall not exceed the amount paid by the client to Optevara for the specific Service giving rise to the claim during the three (3) months preceding the event giving rise to liability, unless a different limit is required by applicable law.
23. Indemnification
You agree to defend, indemnify, and hold harmless Optevara LLC, its owners, employees, contractors, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses arising from your business operations, your content, your misuse of the Services, your violation of these Terms, your violation of applicable law, or your infringement of third-party rights.
24. Governing Law and Venue
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Unless otherwise required by applicable law or agreed in writing, any dispute arising from or relating to these Terms or the Services shall be brought in the appropriate courts located in Wyoming.
25. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our website or Services after updated Terms are posted constitutes acceptance of the updated Terms.
26. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
27. Entire Agreement
These Terms, together with any applicable proposal, invoice, statement of work, service agreement, Privacy Policy, SMS Terms, or written addendum, constitute the entire agreement between you and Optevara regarding the Services.
28. Carrier Liability
Mobile carriers are not responsible for delayed or undelivered SMS messages. Delivery is subject to your wireless provider's network availability and other factors outside our control.
29. Contact Information
If you have questions about these Terms, please contact us:
Optevara LLC
Website: https://optevara.com
Email: [email protected]
Business Address: 30 N Gould St Ste N, Sheridan, SHERIDAN COUNTY, WY 82801 USA
30. Optevara Client Commitment
At Optevara, we believe clients deserve more than software and generic marketing. We aim to be a responsive, transparent, and long-term growth partner. We treat client businesses with care, protect their information, communicate proactively, and build systems designed to help them operate more efficiently and capture more opportunities.
End of Terms & Conditions